FAQ

Practical answers before the mountain, the order, and the next trip.

What does Urbanlivot focus on?

Ski-trip carrying and organization: equipment bags, boot storage, goggle cases, straps, and smaller organizers. Check each listing for confirmed details. Accessories are not substitutes for protective equipment or qualified ski instruction.

Are the pictures photographs of stock?

The collection's generated visuals are AI-created concept illustrations. They show a design direction and setting, not an inspected item. Background props are not included unless expressly stated. Ask us for information that matters to fit or compatibility.

How do I check fit?

Measure your actual equipment and compare confirmed dimensions. Do not rely on visual scale. Email the product link and your question to service@urbanlivot.com if the needed detail is not published.

Where do you deliver and in which currency?

The configured sales destination is the United States. Product prices and stated shipping fees are in USD. A US sales market does not mean that the operator or dispatch location is in the United States.

How long should I allow?

Preparation: 5–10 business days after order/payment confirmation, subject to needed information. Standard transport: 10–15 business days after dispatch. Combined: 15–25 business days. These stages are added together. Weekends and applicable holidays are excluded; timing is estimated.

What are the shipping charges?

Standard is $5.99 below a $50 discounted merchandise subtotal and free at $50 or above. Expedited is $7.99. Preparation still applies; expedited does not carry an unverified delivery-date guarantee.

Can I change an order or request a return?

Email promptly for changes; preparation or dispatch can limit the options. Request returns within 30 days after receipt and wait for instructions. The buyer pays change-of-mind return postage. Damage or wrong items are assessed according to the facts and applicable rights. Approved refunds are processed within 10 business days after receiving the return; bank posting time is additional.

How can I track or contact support?

Use the reference in your dispatch information. If tracking looks unusual, send your order number and latest update by email. Do not send passwords, verification codes, or full payment details. Privacy requests can use the same email with “Privacy request” as the subject.