Contact Us

A useful conversation starts with the right detail. Email service@urbanlivot.com or use the contact form below.

Choosing an accessory

Send the product name or link and explain what you want to organize. If compatibility matters, include the dimensions of your own equipment and the detail you need checked. Please do not estimate fit, load capacity, waterproofing, or included pieces from an illustration.

Orders and delivery

Include your order number, the email used at checkout, and a short explanation. For tracking, add the latest carrier update. For address changes or cancellation, contact us promptly; preparation or dispatch may limit the options. A request is not a confirmation until we reply with the outcome.

Returns and product issues

Request a return within 30 days after receipt. Explain the item and reason; for damage or a wrong item, photographs of the item and packaging help us investigate. Keep the packaging while we review the case, and wait for instructions before shipping anything. The company address below is the policy return address.

Privacy and account questions

Use the subject “Privacy request” for access, correction, deletion, or help with a privacy choice. Send from the email associated with your interaction where possible. We may request proportionate information to verify the request. Never send passwords, one-time codes, or full card information.

Before you send

Our FAQ, Shipping Policy, and Return Policy answer common questions. Preparation and transport are separate stages, so allow the combined planning window when organizing a winter trip. We do not publish an unverified reply-time guarantee or use an invented phone number. Email is our published customer support channel.